Insights From Gail
Get solutions to your leadership challenges. Learn how to approach your company culture, employee engagement, and organizational performance through Gail Golden’s leadership blog.
How to have a better commute when return to office won’t wait
Return to office stress is likely more about the return to commuting. Yes, commutes can be stressful on our time and budgets, but here are 10 idea to make them better.
AI, automation and the power of people and machines, together
As AI adoption in business accelerates, here's a story about and some perspective on people and machines in five quick chapters.
Say what? How to respond to rudeness in the workplace
Business etiquette never goes out of style, but not everyone has the social skills for success in business. So how would you respond to rudeness in the workplace? There are many nuances to Organizational Intelligence, but the fundamentals remain the same.
How AI and ChatGPT affect the way executives do business
AI and ChatGPT are showing up in more places every day, and it’s important for executives to understand the basics about how it works and why it matters.
Lessons learned from the pandemic, and a hearty good riddance
The COVID-19 public health emergency ends May 11, and I’ll be celebrating our resilience and reflecting on lessons learned from the pandemic.
Customer experience testing means looking through new eyes
A flaw in the initial customer experience may mean you’ll never engage that customer. Here are some things to think about if you’re trying to grow your business.
Driving organizational change with 6 proven strategies
Many of us have worked at organizations where leadership attempt to drive organizational change. Often these changes don’t stick. Here are six tips for making change effective.
Customer intimacy, product leadership, or operational excellence?
Which of the 3 value disciplines is your company doing best? It’s unlikely you can be great at all of them!